FAQs

Frequently asked questions about Livelo (FAQS)

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FAQ about Livelo #2

The Livelo #2 is a versatile, user-friendly and very practical premium cargo bike. Below you will find answers to the most frequently asked questions from both new and experienced riders covering winter performance, cargo safety, batteries, maintenance and everyday use.

  • Livelo #2 is for anyone who wants a practical, fun and environmentally friendly way to get around. It suits families, commuters, dog owners and riders of all experience levels thanks to its stable design and smooth electric assistance.

  • Yes. The front cargo area is spacious enough for up to two children and is built with high sidewalls, strong materials, a roll bar and seat belts. Having the children in front makes communication easy and improves safety.

  • Livelo #2 är en Lådcykel designad för användning året runt. På tre hjul, med breda däck, starka ram och pålitliga elektriska assistans gör den stabil och pålitlig även under vinterförhållanden.

    Läs mer om Livelo i nordiskt väder här
    English article here

  • Not always, but winter tires are recommended if you drive in snow or ice. Many drivers only change the rear tire. Studded tires provide the best grip and safety.

  • The cargo box can carry up to 80 kg, the driver up to 120 kg and the luggage rack (optional) 27 kg. The engine ensures comfortable driving even with a full load.

  • The standard 418 Wh battery provides between 20–40 km, while the larger 630 Wh battery provides approximately 30–60 km. All depending on load, terrain, temperature and assistance level.

  • Yes. Livelo is a box bike well suited for dogs of all sizes. Many dogs like the forward position and stable ride. Always wearing a leash or harness is recommended.

  • Livelo är designad med låg tyngdpunkt, en robust ram, hydrauliska bromsar, starka lampor och en tippskyddshjul framtill. För passagerare ger den robusta lastboxen, bältena och skyddsbågen extra skydd.

    Läs mer om säkerheten här

  • Livelo-appen ansluter till din Livelos GPS för att visa dess position och reshistorik i realtid. Den meddelar dig om cykeln rör sig oväntat eller lämnar ett visst område, vilket hjälper till med säkerheten. Appen hanterar även din cykels servicepåminnelser. För att aktivera aktivera e-assist-systemet krävs din personliga PIN-kod.

    Läs mer om appen här

  • Yes. Livelo is an all-weather box bike, but a protective cover is recommended. For security, use a good lock and activate the GPS tracker and alarm system.

  • The Livelo #2 holds its value very well compared to other box bikes due to its durability and strong demand. Well-maintained bikes with healthy batteries usually sell for high prices.

  • Cyclists should stay between 2.0 and 4.0 bar depending on load and preference. Lower pressures are smoother and more comfortable; higher pressures provide better efficiency.

  • Livelo is delivered fully assembled on a pallet. After unpacking and adjusting the saddle, it is ready to ride.

  • Keep your Livelo clean, especially the chain/drive belt, check tire pressure regularly and lubricate the chain at regular intervals. A professional service once or twice a year is recommended.

  • Insurance is not required but is highly recommended. You can insure it through home insurance or specialized bike insurance. Make sure the insurance covers e-bikes and check what type of lock is required.

  • LATS is Livelo's built-in anti-theft system. It provides GPS tracking, a personal PIN code, alarms and motion alerts, all controlled via the Livelo app. Combined with good locks, it significantly improves security.

General questions about Livelo

  • Livelo is for everyone, families, singles, young, elderly, short (approx. 140 cm) and tall (approx. 200 cm with the long seat post accessory). Even people with minor physical impairments can enjoy a Livelo as the two front wheels provide balance and the electric motor provides power. No matter who you are, you should be able to benefit from and enjoy the bike and find a riding position that suits you. If you are very tall, we can offer an extended seat post and if you want a slightly more upright sitting position, we also have an adjustable stem.

  • It is built to withstand the Swedish climate. In general, it can be said that a bicycle that is stored indoors or under weather protection will have a longer lifespan than a bicycle that is left outside completely unprotected all year round. Of course, you should make sure to maintain the bicycle, i.e. clean it regularly and preferably service it at least once a year so that all moving parts and the chain are greased and oiled.

  • Most Livelo owners park on the street. There are a number of simple steps you can take to avoid it being stolen.

    Lock the bike with two locks of the highest security class, one of which is a chain lock that you also attach to a fixed object (bike stand/post). Be sure to thread the locks through the bike frame and rear wheel. DO NOT use the bike's crash bars, front wheel or seat post to lock in as these are fairly easy to dismantle.

    ALWAYS remove the battery when parking at night. When parking outside work, preschool, shops, etc. during the day, make sure that the battery lock is locked. We only sell batteries and chargers to customers who can show a receipt with the frame number. The “professional thieves” will soon realize this and understand that a stolen Livelo without a battery and charger is difficult to sell as vital parts such as the battery and charger cannot be bought for free.

    Please park where it is well lit and where people are moving, even at night, if possible.

    Du kan via Livelo köpa till en härsjälvriskförsäkring från Solid. De första 3 månaderna är gratis och därfter 249kr/år. Mer om försäkringen här.

    En video om att nattparkera hittar du här.

  • Om barnet kan sitta själv (ca 1 år) fungerar Livelos inbyggda sits och bälten bra. En kudde eller ihopvikt filt kan vara bra att sitta på så barnet kommer upp en aning och fyller ut säkerhetsbältet.

    Om barnet är mindre (6-12 månader) kan ett bilbarnskydd användas men mycket viktigt är då att skyddet är fast förankrat i korgen utan risk för att det kan flytta sig eller ramla ur i händelse av en kollision/olycka. Självklart skall barnet sitta fastspänt i skyddet.

    Barn under 6 månader kan också åka med i ett barnskydd men då rekommenderar vi att man cyklar väldigt sakta och försiktigt. Så små barn gillar nämligen inte stötar och vibrationer som kan uppstå i högre farter.

  • Of course you can, many people have their dogs in the basket. Please use a harness for your dog and attach the leash to the roll bar next to the handlebars so that the dog cannot jump out while riding under any circumstances. Please put a blanket or cushion in the bottom so your dog is comfortable.

  • Det går utmärkt. Det finns en uppsjö av olika tillverkare av både pakethållare och barnsadlar som passar bra på Livelon. Området på sadelröret i triangeln och de båda övre kedjestagen är bra fästpunkter. Tänk dock på att inte överlasta bakre delen (max 15 kg). Ex: Thule Tour Rack och Qibbel rear seat.

  • If you feel the need for studded winter tires, they work great. A tip: start with the rear wheel, often that's enough.

  • You can drop off your bike at any bike repair shop you want for normal service regarding lubrication, gears, brakes, etc. If you encounter any problems with the electronics, please contact us.

  • No, the bike is delivered fully assembled including pedals.

  • We recommend 3.5-4.0 bar. This is usually stated on the sidewall of the tire. Check the air pressure regularly. Well-inflated tires reduce the risk of punctures and increase comfort and road holding.

  • Vid köp av begagnad Livelo, försäkra dig om kopia av originalkvitto och registrera ramnummer med personuppgifter hos Livelo Bikes.

    Ett tydligt ägarbevis behövs alltid vid service och köp av reservdelar.

    Vi vill att våra cyklar ska rulla länge o glädja många.

  • Du når oss även på telefon 08-122 011 02 eller mejla på info@livelo.se. Vill du chatta med oss går det också bra från livelo.se