FAQ

Congratulations on your new Livelo! Before you start using it, there are a few things we would like to draw your attention to to get started, ride safely, and get as much use and enjoyment out of your Livelo as possible.
If you receive your bicycle delivered to your home, it is of utmost importance that you check the packaging upon receipt. Any visible damage should be noted immediately upon receipt of the goods and noted on the transport document or other document. The note should be certified by the driver or delivery person. We also recommend that you take a picture of the packaging if it is damaged to ensure that you do not suffer any damage in the event of any damage in transit.
If you have your Livelo delivered to your home, be careful not to roll it over any of the staples that hold the box together – it can easily happen, and you risk getting a puncture.
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NOTE: Stand next to the bike without pressing on the pedals when starting to prevent calibration errors.
On the top left of the battery is a silver button, (A). Press it once.
On the left side of the handlebar you will find the on/off button (J). Hold it down until you see the display light up.
We recommend that you lock the battery when leaving the bike for short periods. The lock (G) can be found on the right side of the battery holder.
You can change the saddle if you want, but be careful never to raise it higher than the mark on the seat post. If you are well over average height, you can order an extended seat post under the spare parts tab.
The parking brake (F) is located on the left brake lever. Hold the brake lever (G) and move the parking brake to the right. The bike is now in neutral.
1. Press the battery start button (A) or start button (B). The lights (C) will light up.
2. Press and hold the on/off button (J) on the handlebar until the display (E) lights up. Avoid putting any weight on the pedals before the display has started up as the calibration of the electrical system may be affected by the weight on the pedals.
3. Press the front brake (G) and at the same time move the lever (F) to the right to release the parking brake.
4. Now you can get going. We recommend using the rear brake to start with. This is the right brake lever.
5. Remember to lean forward and put your weight on the handlebars to achieve the best stability.
6. Adjust the electric assistance level as needed with the plus button (H) and minus button (I). There you adjust how much you want the electric motor to help. It goes from 1 to 5 where 5 provides maximum power.
7. Be careful when you ride your bike the first few times, it's different riding on three wheels instead of two. When you turn, the bike wants to "pull" in the opposite direction and one tip is to lean slightly in the direction you are turning to counteract that.
Under the right handle you will find two “paddles” (C and D).
Press the one closest to you (C) if you want a lighter gear and press the paddle behind you, away from you, (D) if you want a heavier gear.

Care and advice

1. It is important that you take care of your bike to extend its lifespan and reduce unnecessary wear and tear.
2. Always keep your tires well inflated to avoid unnecessary wear and tear on your tires. It also reduces friction and the risk of a flat tire.
3. Keep your bike clean – mud, gravel and road salt wear it down. Be careful not to use cleaning agents on areas where they can get in, such as pedals, bottom brackets, hubs and chain. This can remove the grease that protects against rust.
4. After cleaning the bike, it is important to lubricate moving parts such as gears and chain.
5. If you hear any kind of noise, contact Livelo or your local bicycle dealer immediately.
6. Avoid large temperature differences to protect the bike's components. For example, in very cold weather, avoid taking the bike directly from the cold to a room-temperature space.
7. If you notice that the effect of any of the hand brakes is reduced, you should immediately contact Livelo or your local bicycle dealer. The cause may be worn brake pads, air in the brake system, hydraulic oil that needs to be topped up or a leak.
IMPORTANT!
A battery that is handled incorrectly can cause damage and shorten its lifespan, so it is important that you understand how to handle and charge the battery.
NOTE!
If you park your bike in a public place at night, you should ALWAYS remove the battery from the bike. As new batteries are only sold by Livelo Bikes and upon presentation of a receipt, this minimizes the risk of theft.

Technical specification:
Battery type:
Li-Ion, high-capacity Samsung cells
Battery capacity:
13.6 Ah, 490 Wh
Charging time:
6 hours
Battery weight:
2.45 kg
Number of charging cycles:
At least 500
1. A fully charged battery will last for a 30 to 80 km ride before needing to be recharged. The range is affected by how you ride your bike. To get the longest range possible, you can pedal harder, reduce the electric assistance level, ride slowly and avoid accelerating in low gears. The range will also be longer if you regularly lubricate moving parts and inflate the tires well.
2. ALWAYS keep the battery holder locked while riding. The battery and contacts can be damaged if it is loose.
3. Factors that reduce range are: low temperature, headwind, uphill slopes, soft road surfaces and heavy loads.
4. We recommend that you charge the battery after each use of the bike. This will make the battery last longer and reduce the risk of battery damage.
5. The battery is charged removed from the bike. In winter, it may be a good idea to charge the battery indoors. The battery's capacity will be lower when charging in temperatures below -5 degrees.
6. Use only the charger provided. The warranty is valid only if you use the charger provided. Other chargers may damage the battery and the electrical system.
7. Only use the charger in a dry environment.
8. Make sure your hands are dry when handling the charger.
9. Do not touch the charger during a thunderstorm.
10. Only connect the charger to the mains when charging the battery.
11. Stop charging immediately if you hear unusual noises, detect leakage, or suspect something is wrong with the battery.
12. Do not disassemble the battery. The battery is sealed. The warranty is void if the seal is broken.
13. Do not heat or damage the battery. A damaged battery may leak toxic chemicals.
14. Do not immerse the battery in water or other liquid.
15. Keep the battery out of the reach of children.
16. Do not charge the bike in direct sunlight.
17. Ensure good ventilation during charging.
1. Unlock the battery lock (A) with the key.
2. Lift the battery (B) out of the holder (C) and place it in a dry place protected from sunlight.
3. Connect the charger (D) to the wall socket (220V)
4. Connect the charger (D) to the battery (G). Be careful with the rubber plug (E), the strap that holds it in place can easily come off.
5. When the CHARGE lamp (F) on the charger (D) lights green, disconnect the charger from the battery (B). The battery is now fully charged. It takes approximately six hours to charge a completely discharged battery. Avoid leaving the battery connected to the charger for more than twelve hours.
6. Unplug the charger (D) from the wall outlet.
7. Deep discharge can damage the battery. It is not dangerous if the battery runs out during a bike ride, but remember to recharge it as soon as possible. There is still power left in the battery, even if it is not enough to drive the motor. The battery's self-discharge causes it to slowly lose power even when not in use. If the battery is completely discharged, there is a risk that it cannot be recharged. Therefore, it is important to recharge the battery as soon as the charge level starts to get low.

Settings and repairs

1. The upper part of the display (A) gives you information about the speed of the bike. There are three different modes. AVG shows the average speed, MAX is the maximum speed and SPEED indicates the current speed.
2. The display also helps you keep track of the battery charge level (B). 100 percent means the battery is fully charged.
3. The selected electric assistance level (C) is indicated by the numbers 0 to 5.
4. At the bottom of the display (D) you will see information about how far and for how long you have driven. The distance driven is shown in three different ways. Trip measures the distance driven when the system is switched on and can be reset at any time. You reset it by selecting Trip and then holding down the plus button (H) and minus button (I) at the same time. When you reset Trip, AVG, MAX and Time are also reset.
5. ODO also shows the distance traveled with the electrical system turned on, but cannot be reset to zero and instead shows the total distance traveled.
6. Dist calculates electric assist range based on how much power is required at the moment. Dist varies during riding and only provides a rough estimate of battery range.
7. Time is a stopwatch that shows how long you have been riding since the last reset. You reset the stopwatch by selecting Time and then holding down the plus button (H) and minus button (I) at the same time.
8. To select the type of information to be displayed in the upper and lower parts of the display, press and quickly release the power button (G). Pressing the power button (G) twice quickly will take you to the advanced settings menu. To return to the main menu, press the power button twice quickly.
9. Date and time. To set the date and time, double-click the plus button (H) and use the minus button (I) to go down to "time".
10. On the new 2020 model, you can enable and choose a password that is then required to start the display. This can be a good protection to prevent the bike from falling into the wrong hands.
Enable password: Double-click the plus button, scroll down with the plus button to "start password". Press the start button. Use the plus and minus buttons to select your password. When you are finished, press the start button again. Then go up to "start input" and change to "ON". From now on, you will need to enter the correct password every time you start the display. The password is linked to your last password setting.
*You will have 30 seconds to enter the correct password when the display starts. If you fail, the display will turn off.
*Password reset is only possible during a firmware update if you forget your password.
1. To increase the electric assistance level, press the plus button (A) on the handlebars. To decrease or turn off the electric assistance, press the minus button (B). The electric assistance level is shown on the display (C) with the numbers 0 to 5.
2. If you do not want any electric assistance when cycling, select level 0. If you need a lot of help, increase the level to 5.
3. You can also use the electric assistance to guide or drive the bike at a walking pace without pedaling. This function can be useful if you want to guide the bike up steep hills. To set the electric assistance level to walking pace, press and hold the plus button (A) for more than two seconds. The electric assistance level is shown on the display (D) as the letter P and the bike starts to roll forward. Release the plus button (A) when you want to stop the bike.
4. Note, the following only applies to the new model from 2020. On the new model you can also use the "electric assistance without pedaling" in reverse. You do this by replacing the plus button, under point 3, with the minus button (B). This can be useful if you are, for example, reversing around a corner. NOTE: The reverse function does not work in the outermost positions of the gear (heaviest and lightest gear)
1. The electrical system consists of a motor (A), a battery (B), display (C), control buttons (D) and control unit (E).
2. The motor is activated when you pedal and assists up to 25 km/h. The electric assistance level is shown on the display (C) and can be adjusted using the control buttons (D) on the handlebars. Of course, it is also possible to cycle completely without electric assistance, just like on a regular bike.
3. You can also use the electric assist to guide or ride the bike at a walking pace without pedaling. This feature can be useful if you want to guide the bike up steep hills.
4. The control unit (E) handles communication between the battery and the motor.
5. The bike also has sensors that detect how much power the battery needs to provide at a certain point. Each time you start the electrical system, these sensors are calibrated. If the pedals are loaded during calibration, the input values will be incorrect and the bike may feel sluggish to pedal. Therefore, avoid loading the pedals before the display has lit up at start-up. If this happens, simply restart the electrical system again.
6. The range with electric assistance is 35-80 km depending on the electric assistance level, load, road gradient and wind.
This is what you need to fix a puncture on the front wheels:
Tire changer
Puncture repair kit or new hose
Here's how you do it without removing the wheel:
1. Fold down the support under the basket or place something under the basket so that the wheel with the puncture can spin freely.
2. Use a tire lever to lever off the tire.
3. Repair or replace the hose.
4. Tilt the tire. If you are replacing the tire, make sure that the direction is correct when you put the new tire on. The correct direction is usually marked with an arrow on the tire's edge.
5. Pump up the tire.
6. If you want to remove the wheel to fix a puncture at a repair shop or elsewhere, you will need a 5 mm Allen key.
Here's how you do it:
1. Loosen the screws (A) with a 5 mm Allen key and remove the brake caliper (B).
2. Loosen the screw (C) with a 5 mm Allen key. Make sure to insert the Allen key as far as it will go. The screw is tight and the groove in the screw can be damaged if the Allen key slips. The black cap around the screw is left-handed but generally does not need to be loosened. If you cannot remove the wheel relatively easily with the Allen key, contact a workshop.
3. Remove the wheel. Avoid touching the handbrake when the wheel is removed. If the brake pads are stuck, you will need to pry them open with a flat screwdriver and then adjust the brake.
4. Repair the puncture or change the tire.
5. Install the wheels and tighten the screw (C).
6. Install the brake caliper (B) but leave the screws (A) loose.
7. Set the brake.
This is what you need to fix a puncture on the rear wheel:
• Screwdriver with Torx T20
• 15 mm open-end wrench or adjustable wrench
• Tire changer
• Puncture repair kit or new hose
Tip! Photograph the parts before you take them off so it will be easier to put them back in the right place.

See picture for manual HERE.
Here's how:
1. Shift into the heaviest gear so that the chain ends up on the smallest sprocket.
2. Turn off the electrical system.
3. Remove the cable ties that hold the motor cable in place. (A). Note where the cable ties are located so that it is easy to replace them when reassembling the wheel.
4. Pull the cable (B) out of the frame and turn the silver ring (C) to disconnect the cable.
5. Place a suitable object under the bike for support.
6. Remove the screw (D). Use a Torx T20 screwdriver.
7. Remove the nuts and washers (E) on each side of the wheel.
8. Lift off the wheel. Press the rear derailleur (F) down while moving the wheel downwards. Avoid touching the handbrake when the wheel is removed. If the brake pads are stuck, you will need to pry them open with a flat screwdriver and then adjust the brake.
9. Repair the puncture. If you are replacing the tire, make sure that the direction is correct when you put the new tire on. The correct direction is usually marked with an arrow on the tire's edge.
10. Install the wheel. Place the chain on the smallest sprocket and fit the washer (G), brake disc (H) and washer (I). Make sure that the raised part on the washer (I) is facing downwards.
11. Replace the nuts and washers (E) and tighten. Make sure the wheel is straight.
12. Install the screw (D) and tighten.
13. Spin the wheel to check that it is straight. If necessary, loosen the nuts and bolt to adjust the wheel.
14. If the brake disc (H) is against the brake pads, you need to adjust the brake.
15. Connect the cable (B) and push it back into the frame.
16. Secure the motor cable with new cable ties at the same points. (A).
17. Pump up the tire.

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Owner's manual

Livelo Support

Instructional video Swedish.

Instructional video English.

FAQ

Care and advice

Settings and repairs

Get started with your Livelo

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